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What 5 Things Every Consumer Should Consider When Hiring a House Cleaning ServiceI always encourage prospects and clients to ask questions about any house cleaning service. You should not feel shy about asking questions concerning the house cleaning service or any service for that matter you are considering using. If answers are not given easily and quickly or if you are not satisfied with what you hear, shop around until you get your most important concerns answered to your satisfaction. It is not fair to ask your the company to perform some task that they do not provide. Our company has been asked to shovel snow, rake leaves, go shopping, wash walls, walk the dog, make sure the cat/dog food bowl is full, do the laundry, and a few other services that our company does not provide. There are very good reasons why we do not offer these types of services which are best left for another article. Don't try to talk the service down in price or look for bargain basement prices. Price shopping is one of the worse things you can do when looking for a service. Remember, you only get what you pay for. Does the service pays its staff well, which means they can hire a higher quality employee, which translates into a better consistent cleaning for you. Cleaning companies that give low quotes cannot afford to hire good employees who stay with the company for longer periods of time which means you as a consumer always have new cleaners in your home that do not care about their work habits. Keep reading to discover what the 5 most important things that every home owner should think about when looking for a home cleaning service.
Finding and Keeping What is Most Important When Hiring a House Cleaning Service
First, I would never let someone in my home that I did not trust. Trust begins with the owners then filters down to the cleaning technicians that will be performing the actual cleaning services you require. Does the company perform an in home tour to help the client see that we are honest, sincere, dedicated, and knowledgeable about what we do. Do they inform the client that before they hire an employee, a background check is performed to determine if any problems exist. Do they try to keep sending the same cleaning technician to the same clients which goes a long way in building trust. You the consumer can get to know your cleaning technician. These steps begin the process of forming a lasting and trusting relationship with the client and the cleaning service company. Trust should continue to develop between your home cleaning service and you by the cleaning company's quick response to your inquiries and concerns. Any lack of response is a red flag that the company you are working with is not really concerned about your needs or concerns. Any decent house cleaning service should work very diligently to stay on top of any and all issues that would violate the trust they have worked so hard to achieve with you.
Keeping Yourself Protected When Using a House Cleaning Service
Second on the list of things that should be high on your priority is to be certain the company is carrying all the appropriate insurances. Any real home cleaning service worth hiring will carry liability insurance to protect your home furnishings from breakage. As it is in Pennsylvania, workman's compensation insurance is required in most states. Even if not a requirement in your state it is a wise to be certain that the service company you hire carries this vital insurance. This type of insurance will protect you, the homeowner, from an employee getting hurt on your property. Finally, when discussing insurance, be certain the home cleaning company you use to care for your home carries bonding insurance on their employees which will protect you in case of theft. Even with the best screening undertaken, occasionally someone that is dishonest may slip through the screening process. Be sure the house cleaning service has all the necessary insurance to insure that you have peace of mind when they come to care for your home.
Insuring Your Money is Well Spent When Using a House Cleaning Service
Third on the list of high priorities when hiring a home cleaning company is ask if the employees receive training regarding how to professionally clean a home. Surprisingly, not everybody knows how to clean! A professional service will have a system in place to train employees. I have heard of a few horror stories concerning employees associated with other cleaning companies. In one such a story, a new client of ours informed me that the last cleaning service she hired had a cleaning technician that poured an entire bucket of water on a wooden floor then proceeded to begin the mopping process. When questioned about this, the employee stated that this is the way we always do it. How tragic that the owners of the company did not know how a floor can be safely mopped without damage, or perhaps, did not care enough to teach their staff how to care for a wooden floor. Needless to say, a consumer who was looking for a decent cleaning service might became a new client after they knew that the company understood how to care for and clean wooded floors. Remember to asked a few questions about how things are going to be cleaned. If the owner does not know how to clean something with care to prevent damage how can the employees possibly be expected to know? And don't forget to inquire about how the cleaning staff members are trained. In any cleaning company each cleaning technician should be trained and graded. If the employee does not meet certain measurable standards they should continue in training until they pass or they should be let go if they do not improve as a cleaning technician.
Make Sure Your House Cleaning Service is Operating within the Boundaries of the Law
Fourth on the list of things that are important to ask is does the house cleaning service want cash only or will they also except checks and charge cards for payment. Any house cleaning service that will only accept cash is probably operating under the table and not paying their fair share of the taxes on money earned. Beware, the IRS can and will hold you, the consumer, responsible as well as the cleaning service, if you are paying cash only and had a sense that the house cleaning service you are using was not reporting money earned. Don't think that this is unlikely to happen to you. I know of one such instance given to me from a third party. It only takes one disgruntled employee to blow the whistle on an illegal business. Many home cleaning services do not accept cash to prevent any such problems.
Discover How Satisfied You Will Be Before You Hire a House Cleaning Service
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